The secretary is exployted by general practictioner group to make the call center, the management of the scheduling of ambulatory and home visits, renewal of prescription for chronic conditions, making the requests for programmed exams and other bureochratic duties.
All the documents that the secretary prepare (prescriptions, cerftifications etc) are always checked by the doctor before signing.
The secretary has the same confidentiality obbligation of the doctors to guarantee the absolute respect of the privacy of the patients.